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RTIC customer service #3940257 07/14/23 01:21 PM 07/14/23 01:21 PM
Joined: Nov 2002 Posts: 229 vestavia, al J jameyr OP 4 point
jameyr OP 4 point J Joined: Nov 2002 Posts: 229 vestavia, al	We purchased an RTIC soft-sided cooler from their website over two years ago for a trip to USVI where we needed a cooler at the end destination. I used it as my carry-on, and we’ve now done that several more times, including for our recent trip to Glacier. During that trip the zipper jammed and finally failed completely. I looked up their warranty (1 yr) and had zero expectation that they would do anything other than invite us to buy a new one. My wife (who is quite charming and persuasive) reached out to them anyway and I’ll be danged if a new cooler didn’t just arrive and they covered shipping. I figure we are always quick to share a poor customer service experience so I felt like posting an excellent experience too. Well done RTIC. Last edited by jameyr; 07/14/23 01:22 PM.

Re: RTIC customer service [Re: jameyr] #3940273 07/14/23 02:04 PM 07/14/23 02:04 PM
Joined: Jun 2013 Posts: 55,219 Gee's Bend/At The Hog Pen James Freak of Nature
James Freak of Nature Joined: Jun 2013 Posts: 55,219 Gee's Bend/At The Hog Pen	Cool they should have plenty to give away. They screwed us (and many others) on a Soft sided cooler so piss on 'em............... Do not regret growing older, it's a privilege denied to many!

Re: RTIC customer service [Re: jameyr] #3940281 07/14/23 02:11 PM 07/14/23 02:11 PM
Joined: Mar 2009 Posts: 7,947 lower shelby county XVIII 14 point
XVIII 14 point Joined: Mar 2009 Posts: 7,947 lower shelby county	mine did the same and i chunked it...didn't want another crappy piece of their stuff even if free A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed.

Re: RTIC customer service [Re: jameyr] #3940286 07/14/23 02:18 PM 07/14/23 02:18 PM
Joined: Sep 2012 Posts: 20,134 North AL AU338MAG Freak of Nature
AU338MAG Freak of Nature Joined: Sep 2012 Posts: 20,134 North AL	It's nice they replaced the cooler but the zipper will fail again. That's the big difference between an RTIC and a Yeti. Dying ain't much of a living boy...Josey Wales Molon Labe

Re: RTIC customer service [Re: AU338MAG] #3940311 07/14/23 03:08 PM 07/14/23 03:08 PM
Joined: Aug 2006 Posts: 10,170 The Boonies a.k.a. Pickens cou... 300gr 8 point
300gr 8 point Joined: Aug 2006 Posts: 10,170 The Boonies a.k.a. Pickens cou...	Originally Posted by AU338MAG It's nice they replaced the cooler but the zipper will fail again. That's the big difference between an RTIC and a Yeti. Did you lube the zipper Two roads diverged in the woods and I took the one with deep ruts,hills and mud.It may be bumpy but WHAT A RIDE!

Re: RTIC customer service [Re: jameyr] #3940312 07/14/23 03:10 PM 07/14/23 03:10 PM
Joined: Jan 2014 Posts: 5,305 Alabama C Cactus_buck 12 point
Cactus_buck 12 point C Joined: Jan 2014 Posts: 5,305 Alabama	We have multiple coolers from them (soft and hard) and cups. I can’t say I’ve ever been disappointed. One time I had a problem they replaced the cooler.