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GM, do i have a case? #873161
02/21/14 01:35 PM
02/21/14 01:35 PM
Joined: Mar 2013
Posts: 6,088
alex city
oakachoy Online content OP
12 point
oakachoy  Online Content OP
12 point
Joined: Mar 2013
Posts: 6,088
alex city
Advise please Aldeer brethren.

Bought a new 2007 Acadia 103K miles on it now.

At 53k miles timing chain breaks and wrecks engine. After a big hassle with GM I was told by the local GMC place that they were replacing the engine under warranty.

Flash forward to Thursday night, wife calls from Greenville and says stabletrak light is on. Multiple car party trip so her and her friend leave the vehicle at the Chevy dealer there.

I call first thing this morning and tell the guy at the service dept that its parked out there and where the key is. He calls back midmorning and says it needs a coil and a spark plug..240 bucks. So I give him my card info and fix it. Whew that aint bad...

Calls back a 2pm and says we got more problems. low compression and needs engine. So I say man GM just put an engine in that thing at 53K. not sure I understand...

He pulls the history and it says nothing about new engine only timing chain in 2010.. I tell him i do not understand that one because the engine is interference engine and it was tore up.

He goes on to say its kinda of fishy that I need to go back to the local GMC place and get them to pull history to see what it says.

Well the local GMC place lost their GMC dealership due to GMC downsizing dealers in 2012. I went there anyway to check, no records available.

I made the decision to keep the vehicle for a while since it had a new engine and all that, hell its paid for and it was kind of nice for a change not having that payment.

Do I have any case yall think to get GM to step up, don't know if it has got the engine replaced or not now? I've got to dig through all the files on the thing to see what I can find.


WM Hunter "Trump literally sacrificed himself, his family and all of his businesses for this country.
He literally is a true American hero. And True American Patriot - warts and all."
Re: GM, do i have a case? [Re: oakachoy] #873169
02/21/14 01:41 PM
02/21/14 01:41 PM
Joined: Apr 2007
Posts: 13,779
Over yonder
E
extreme heights hunter Offline
Booner
extreme heights hunter  Offline
Booner
E
Joined: Apr 2007
Posts: 13,779
Over yonder
they should be able to cross ref the vin with the serial number on the engine and figure out where the engine came from. or atleast I would think so

Re: GM, do i have a case? [Re: oakachoy] #873190
02/21/14 02:05 PM
02/21/14 02:05 PM
Joined: Feb 2008
Posts: 3,263
N. Alabama
Reyn Offline
10 point
Reyn  Offline
10 point
Joined: Feb 2008
Posts: 3,263
N. Alabama
Not sure of your options but I would be fired up also.

Re: GM, do i have a case? [Re: oakachoy] #873193
02/21/14 02:06 PM
02/21/14 02:06 PM
Joined: Oct 2006
Posts: 7,948
Montgomery, AL
Hunting-231 Online content
14 point
Hunting-231  Online Content
14 point
Joined: Oct 2006
Posts: 7,948
Montgomery, AL
I doubt you will have a case. Had a similar situation with Mazda - replaced the engine, then sometime after engine fails.

The vehicle was out of warranty, regardless of when engine was replaced.


"The struggle you're in today, is developing the strength you need for tomorrow."
Re: GM, do i have a case? [Re: oakachoy] #873195
02/21/14 02:07 PM
02/21/14 02:07 PM
Joined: Dec 2002
Posts: 52,077
Round ‘bout there
C
Clem Offline
Mildly Quirky
Clem  Offline
Mildly Quirky
C
Joined: Dec 2002
Posts: 52,077
Round ‘bout there
Sounds like you got lied to, bent over and had a timing chain inserted.

Keep digging and good luck.


"Hunting Politics are stupid!" - Farm Hunter

"Bible says you shouldn't put sugar in your cornbread." Dustin, 2013

"Best I can figure 97.365% of the general public is a paint chip eating, mouth breathing, certified dumbass." BCLC, 2020
Re: GM, do i have a case? [Re: oakachoy] #873203
02/21/14 02:09 PM
02/21/14 02:09 PM
Joined: Aug 2006
Posts: 9,203
Andalusia, Covington County, A...
TexasHuntress Offline
14 point
TexasHuntress  Offline
14 point
Joined: Aug 2006
Posts: 9,203
Andalusia, Covington County, A...
Always keep receipts from auto work done. If you find a receipt showing that you paid for an engine and the accompanying labor charge for changing it out and you didn't actually get another engine, then you should definitely have a case against the dealership.


If you live to be a hundred, I want to live to be a hundred minus one day, so I never have to live without you.---Winnie the Pooh
Re: GM, do i have a case? [Re: oakachoy] #873205
02/21/14 02:11 PM
02/21/14 02:11 PM
Joined: Jul 2011
Posts: 39,524
Marshall County
FurFlyin Offline
Freak of Nature
FurFlyin  Offline
Freak of Nature
Joined: Jul 2011
Posts: 39,524
Marshall County
It's gonna cost you money but I would contact a lawyer. Not one of the ones that advertise on TV......


If my people, who are called by my name, will humble themselves and pray and seek my face and turn from their wicked ways, then will I hear from heaven and will forgive their sin and will heal their land. 2 Chronicles 7:14
Re: GM, do i have a case? [Re: oakachoy] #873222
02/21/14 02:23 PM
02/21/14 02:23 PM
Joined: Oct 2000
Posts: 60
cullman
S
SRS Offline
spike
SRS  Offline
spike
S
Joined: Oct 2000
Posts: 60
cullman
There would have been a paper trail at the dealer that did the original motor and most importantly at GM. You can contact GM customer service they can give you the repair history that is recorded in there system. If I am not mistaken the warranty should have been extended on the motor, I know when a motor is "replaced" the new motor has a warranty of a "new" motor. It is possible that it was rebuilt by the old dealer, but I think it is also a covered warranty product. If you are patient and keep calling and complaining you may at least get part of it paid for. As for sueing them you signed an arbitration agreement when you purchased the car and that is as far as it will go.

Re: GM, do i have a case? [Re: SRS] #873226
02/21/14 02:27 PM
02/21/14 02:27 PM
Joined: Mar 2013
Posts: 6,088
alex city
oakachoy Online content OP
12 point
oakachoy  Online Content OP
12 point
Joined: Mar 2013
Posts: 6,088
alex city
Originally Posted By: SRS
There would have been a paper trail at the dealer that did the original motor and most importantly at GM. You can contact GM customer service they can give you the repair history that is recorded in there system. If I am not mistaken the warranty should have been extended on the motor, I know when a motor is "replaced" the new motor has a warranty of a "new" motor. It is possible that it was rebuilt by the old dealer, but I think it is also a covered warranty product. If you are patient and keep calling and complaining you may at least get part of it paid for. As for sueing them you signed an arbitration agreement when you purchased the car and that is as far as it will go.


I have to sort thru paperwork, but I do know I got an extension on the engine. I think your right, its gonna be a struggle either way.


WM Hunter "Trump literally sacrificed himself, his family and all of his businesses for this country.
He literally is a true American hero. And True American Patriot - warts and all."
Re: GM, do i have a case? [Re: oakachoy] #873239
02/21/14 02:33 PM
02/21/14 02:33 PM
Joined: Dec 2012
Posts: 1,533
Rainbow City, Al
B
BatesConst Offline
8 point
BatesConst  Offline
8 point
B
Joined: Dec 2012
Posts: 1,533
Rainbow City, Al
That is just a tough pill to swallow. I'm afraid you might mitt have a claim. Regardless if they replaced the engine at 53k or not. Fact is, it has 103 on it and it's past their obligation. It would be worth talking to an attorney. Good luck with it. As much American as I am and drive a Chevy. I hate the union driven big 3.

Re: GM, do i have a case? [Re: oakachoy] #873252
02/21/14 02:45 PM
02/21/14 02:45 PM
Joined: Dec 2012
Posts: 1,533
Rainbow City, Al
B
BatesConst Offline
8 point
BatesConst  Offline
8 point
B
Joined: Dec 2012
Posts: 1,533
Rainbow City, Al
That is just a tough pill to swallow. I'm afraid you might mitt have a claim. Regardless if they replaced the engine at 53k or not. Fact is, it has 103 on it and it's past their obligation. It would be worth talking to an attorney. Good luck with it. As much American as I am and drive a Chevy. I hate the union driven big 3.

Re: GM, do i have a case? [Re: oakachoy] #873269
02/21/14 03:00 PM
02/21/14 03:00 PM
Joined: Nov 2004
Posts: 9,565
Cape San Blas, Florida
D
Deadwood Offline
Footbsll Bat PSYOPS
Deadwood  Offline
Footbsll Bat PSYOPS
D
Joined: Nov 2004
Posts: 9,565
Cape San Blas, Florida
Load up ALL the papers you signed at the dealership, including the one that says "I Agree To Be Bound By An Arbitrators Decision" and take them to your attorney.

Legal questions need to be answered be those in the legal profession.

I've wanted to pull my attorneys' head off at times, but he never blew smoke up my ass, good, bad, or ugly.



Re: GM, do i have a case? [Re: oakachoy] #873287
02/21/14 03:24 PM
02/21/14 03:24 PM
Joined: May 2011
Posts: 20,017
PDL, Fl
T
timbercruiser Offline
Freak of Nature
timbercruiser  Offline
Freak of Nature
T
Joined: May 2011
Posts: 20,017
PDL, Fl
Will Car Fax tell you anything?

Re: GM, do i have a case? [Re: timbercruiser] #873307
02/21/14 03:34 PM
02/21/14 03:34 PM
Joined: Mar 2013
Posts: 6,088
alex city
oakachoy Online content OP
12 point
oakachoy  Online Content OP
12 point
Joined: Mar 2013
Posts: 6,088
alex city
It tells me your an azz wink


WM Hunter "Trump literally sacrificed himself, his family and all of his businesses for this country.
He literally is a true American hero. And True American Patriot - warts and all."
Re: GM, do i have a case? [Re: oakachoy] #873318
02/21/14 03:41 PM
02/21/14 03:41 PM
Joined: Nov 2011
Posts: 290
Fayetteville, AL
wardaddy Offline
4 point
wardaddy  Offline
4 point
Joined: Nov 2011
Posts: 290
Fayetteville, AL
We bought a GM certified Buick Enclave a couple years ago. Kept it 6 months and it stayed in the shop 4 of those 6 months. We contacted an attorney and he said it wasn't a lemon. We wanted them to buy it back but the best they gave us was $3000 off a NEW GM vehicle. Needless to say I'll never buy a GM product again.

Re: GM, do i have a case? [Re: oakachoy] #873355
02/21/14 04:01 PM
02/21/14 04:01 PM
Joined: Jan 2002
Posts: 7,189
In The Stack
G
General Offline
14 point
General  Offline
14 point
G
Joined: Jan 2002
Posts: 7,189
In The Stack
Different situation but I had a Suburban that lost the tranny at 60,000 miles (original warranty 50,000 miles). I called GM and they split the cost of a new tranny which was less than a patch job would have cost. They worked with me, hopefully they will do the same with you.


"I'd rather go down the river with seven studs than with a hundred ****heads"
- Colonel Charlie Beckwith
Founder Delta Force
Re: GM, do i have a case? [Re: oakachoy] #873690
02/21/14 07:19 PM
02/21/14 07:19 PM
Joined: Oct 2000
Posts: 60
cullman
S
SRS Offline
spike
SRS  Offline
spike
S
Joined: Oct 2000
Posts: 60
cullman
I was just giving an opinion did not intend to give any legal advice, as I am not an attorney. Been reading this forum a long time seems like most everyone on here has an opinion. BTW the opinion I gave has a little experience behind the words. In the past I have owned most of GM's franchises, and have encountered this before.
Oak, hang in there like a rusty nail GM does come through sometimes.

Re: GM, do i have a case? [Re: SRS] #873882
02/22/14 06:25 AM
02/22/14 06:25 AM
Joined: Jan 2010
Posts: 542
Spanish Fort, AL
G
getoutdoors Offline
4 point
getoutdoors  Offline
4 point
G
Joined: Jan 2010
Posts: 542
Spanish Fort, AL
File a claim with the BBB. We bought my wife a Saturn Vue Hybrid in 2010 and the batteries would die if it wasn't started for a couple of days. The dealership could not figure out why it was happening. We filed a claim with the BBB and GM ended up letting us go pick out a new GM car and applied everything that we had already paid on the Vue and our trade in to the new car. We were 8 months into 60 month 0% loan and they they applied everything to the new car so when we drove off the lot we were 8 months into a 60 month 0% loan. We ended up getting the Acadia and the only issue that we have had is the water pump but GM covered that under a recall.

Re: GM, do i have a case? [Re: oakachoy] #873956
02/22/14 08:41 AM
02/22/14 08:41 AM
Joined: Jan 2011
Posts: 1,074
Glendale, FL
W
WhiteCityHunter Offline
6 point
WhiteCityHunter  Offline
6 point
W
Joined: Jan 2011
Posts: 1,074
Glendale, FL
Unfortunately you bought a car from government motors. Not surprised you had two engine failures at just over 50K miles. GMC is junk. Buy Japanese-Korean US made cars and you'll be much happier. Sorry to hear about your troubles.


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