Well I figured out why the new camera dont work. They sent me a verizon cam, I use AT&T. I reformatted my sd card today and imported the update files again and turned it on. It acted like it was trying to work but wouldnt. Then it hit me, I bet its a verizon cam. Sure enough it was. So I called customer support, waited 40min on hold. The lady said send it back and theyd send me another one. I said send me a return shipping label and ill send it back. We dont send return shipping labels. What a load of crap. The guy I talked to yesterday said he was giving me 3month free unlimited service for my troubles, the lady today said she was giving me 2months free. I told her what the guy yesterday said, she said there was no record of the 3months free he promised me. This is some world class customer service. They might as well have sent me a rock in a box and I have to pay $15 to send it back. Im starting to feel like an idiot for keeping on going with this but im pretty stubborn.