I've read similar stories to y'all's though. I hope I never have to send mine in to them for repair. I bought a pair of the non-zip Turkey Hunters second hand before this past season and I can't speak to Russell's customer service.

As far as the boots themselves though, I really like mine. As near as I can tell the pair I got is at least 20 years old and they had very little wear. I treated them thoroughly with beeswax and didn't have any water intrusion issues.