We got one earlier this summer from Lowes and delivery was a DISASTER. Our fridge went out and were having to live out of cooler and spare space in the small garage fridge.
They showed one "available for delivery" so I purchased it and it was supposed to arrive a couple days later. It arrived at my house earlier in the day than they said, so I was at work. They said "no problem we will just come back at 12:00 (or whatever)" and that was the last I heard of that crew. They never showed back up. After calling corporate, the local store, visiting the local store it was purchased from, they all said the same thing: "there's nothing we can do about it. It's a 3rd party delivery service that we have no control over".
You don't have any control?????? You are the ones who hired them! Call the damn driver and tell him to come to my house right this instant and deliver the fridge! This went on for 8 DAYS! I eventually hounded a poor assistant manager around the Hoover store on Valleydale till he almost cried. Again, he said they literally could not do anything other than once the fridge eventually arrived, they would give me 40% off. I just gave up. 8 days after it was supposed to arrive, it magically showed up.
I'll never purchase from them again.
Had a similar experience with the Madison store last year. I’ll never buy appliances from Lowes again.